TLC EAP
Elevate your business with tailormade EAP packages designed to support your workforce while boosting their capabilities.
How We Can Help
Provide Your Team with the Support They Need
At TLC EAP, we offer employee assistance programs (EAP) for small and medium sized businesses either in-person or online.
Our EAP services are designed to help your workplace champion mental health while ensuring your staff always feel welcome and supported. Whether your workplace has experienced a crisis, or you simply wish to encourage employee growth, TLC EAP can tailor our EAP packages to suit your needs.
TLC EAP
Our EAP packages are designed to benefit the emotional and psychological wellbeing of your employees.
All of our services are confidential and are conducted in a supportive environment, allowing your employees to open up in a space where they can feel comfortable and that their opinions and feelings are valued and validated.
If you’re ready to help your business be the best it can be with our EAPs, give us a call on 1800 311 891 or send an email to info@tlceap.com.au to get started with a trusted employee assistance program provider.
What We Offer
Our EAP Services
As an emerging employee assistance program provider, we offer a wide range of EAP services to deliver the exact employee support you require. All our services are easily tailored to your unique situation, making it easy to align them with your organisation’s current employee health and wellbeing strategy.Services can be provided as a one-on-one counselling session or as a larger workshop that involves your entire workforce. We can provide these appointments in person in private rooms, at your worksite or host them online over Zoom to make them accessible for everyone.
Some of the EAP services offered are:
Optional Services
Psychometric testing is a valuable tool for team building and growth. These include:
Psychometric Assessments
- DISC profiling
- TEIQue (emotional intelligence)
- Values profiling
- Elite cognitive profiling
Workshops
Why Choose TLC EAP?
We are a team of professional wellbeing and EAP counselling providers dedicated to helping workplaces support their staff through the championing of mental health care.
No matter the size of your business, we create and implement programs that are tailored to the unique needs and nature of your organisation. We not only help improve workplace performance, but also help your employees live happier lives both inside and outside the workplace.
Why Choose Us
Key benefits of working with an employee assistance program provider include:
- Increased work performance and productivity
- Reduced absenteeism, conflict, and occupational stress
- Improved staff morale, employee retention, and recruitment
- Reduced worker’s compensation
- Improved employee satisfaction
- Enhanced employer-employee relationships
Employee Assistance Program (EAP) FAQs
What is an Employee Assistance Program (EAP)?
An EAP is a confidential support service designed to help employees deal with personal or work-related issues that may impact their job performance, health, and well-being.
What kind of services does TLC EAP offer?
Services include short-term counselling (personal, family, or work-related) and other overall wellness services.
Who is eligible to use the EAP?
EAP services are available to all employees. Some businesses extend this offer to the family members of employees, you may need to check the agreement for your workplace.
How much does it cost?
EAP services are provided at no cost to employees. Your workplace covers the cost as a benefit.
What’s in it for my employer? Why are they offering this?
Psychosocial legislation in Queensland states that the employer is responsible for preventing psychosocial hazards such as bullying and workplace stressing the workplace. Having an EAP program in place is a good way to navigate this. It is also better for your workplace if employees are mentally present and productive. It’s a win, win.
Is the EAP confidential?
Yes, all EAP services are strictly confidential. Your employer will not know you used the service unless you give written permission or in rare, legally required situations (e.g., imminent risk of harm). You employer does not have access to information provided by the employee to counsellors or other EAP counselling providers.
How do I access the EAP?
You can reach out via:
- Call 1800 311 891
- Online portal, text 0421 231 427 or email info@tlceap.com.au
- In-person appointments
- Video counselling
What issues can I get help with?
The EAP can help with:
- Stress, anxiety, or depression
- Relationship and family issues
- Grief or loss
- Work conflicts
- Substance use
- Family breakdown advice
- Financial management and goal setting
- Life transitions (e.g., divorce, relocation)
- Cancer diagnosis and navigating back to work
How many sessions do I have available?
This depends on your workplace agreement. Your lunchroom flier will tell you how many sessions you have available. Alternatively, you can contact TLC EAP and we will let you know.
What if I need long-term counselling or specialised care?
If your counsellor believes that further assessments and care is required, they will refer you back to your GP for a specialist referral or a Mental Health Care Plan. Or they may provide information on other community resources available.
What if I want more sessions with my counsellor?
Once your sessions are used up there are two options. You can ask for more sessions to be approved by your employer, or you can continue to see the counsellor privately, not through the EAP.
Can I use the EAP during work hours?
Yes, though it depends on your company’s policy. Many employers allow use during work hours with prior approval from a supervisor. TLC EAP provides flexible appointment times which include evening and weekends.
Will using the EAP affect my job or performance review?
Not at all. Using the EAP is voluntary and confidential. It’s meant to support your well-being and has no impact on performance evaluations.
Is the EAP available in multiple languages?
TLC EAP has a native Spanish and German speaking counsellors available.
Can managers or HR use the EAP for support?
Managers and leaders can absolutely access the service. In fact, if team leaders let their staff know that they have found benefit from using the service, it can be really useful in making everyone feel comfortable in using it.
How do I know if my problems are bad enough to use the service?
TLC EAP is here for everyone. If it on your mind and taking up your head space, it is worth talking about. You matter too.
TLC EAP
Client Testimonials
Create a Supportive Space with TLC EAP Packages
Whether you are seeking support for dealing with a crisis in the workplace or wish to provide your employees with a professional counselling service, our experienced team is here for you. We assist with everything from mental health to nutrition, and work with clients all over Australia. If you’re ready to get started, or you wish to learn more about our services, send an email to info@tlceap.com.au or contact us on 1800 311 891.